Q: My child has a pretty big head, but I’m not sure if the adult sized hat would be appropriate, which size should I get?

A: Since there is such a large range in head sizes, there are even instances in which an adult would be best using a child size cap. So we suggest you make your best judgment. But do not worry- if you find the cap you have purchased is either too small or too large, we will make the appropriate substitution. But since all cap styles are size adjustable you will find fitting is not difficult.
Please see our sizing guide


Q: My dad had a stroke a few years back, and he definitely has the problem, but he has a huge head. Is this really going to be strong enough to support it ?

A: The elastic bands were specifically engineered with a certain percentage of linear stretch, and to have a specific amount of power, or “rebound”. We had gone through dozens of trials with elastics of many different properties until we found the combination that would be most effective when used for supporting the human head. It does not matter whether it is being used for an infant, or a 500-pound adult. This is because the amount of tension or “force” applied is adjustable by the caregiver, to the person’s specific needs.

Q: What is the expected life cycle of a Heads Up system?

A: That answer depends on the type of use it gets and how well it is maintained. Under normal use, you should expect to get at least 2 years of use. As long as the elastic is not abused, meaning stretched to its limit just for fun, it will maintain it’s stretch properties for a long time. Sure, it will not be quite the same after a year or two of use, but this will not decrease its effectiveness. The hats are all washable, and they are likely to be with you for years to come.

Q: Can we use any baseball hat? My son has his favorite?

A: Our baseball and floppy hats have all been specially modified for use with the Heads Up system. We do not recommend you attempt this with your son’s favorite hat.

Q: I see you have the floppy hat style pictured with females only. Would this be suitable for men and boys?

A: Of course, men will typically call this style a “fisherman’s” cap. And you can’t go wrong with either denim or khaki.

Q: I see the mesh cap version is suitable for all applications, and we need it for bathing. But we really like the look of the floppy hat. Can we buy just a separate floppy hat?

A: Unfortunately we are not set up for selling individual components. Each system is packaged as a complete system. We cannot at this point be breaking a whole unit. In case you did not notice, we do offer a 10% discount off your entire purchase if you buy any two items.


Q: Will you be coming out with other colors?

A: It is our intention, what colors do you suggest? Please send us an email with your comments.